Friday, August 10, 2007

Customer service at its best

We ventured out to the food store yesterday. Me, Allison and Daniel. I love Publix! I put Daniel in the papoose and Allison loves to ride in the "car cart". She enjoys getting her free cookie and "driving" around the food store while I figure out what to buy. I get in the check out line and almost immediately, an employee comes over to empty my cart for me. Such nice people. Another employee who is doing the bagging notices that the waffle box is open, so she offers to get me a new box (she also took all the groceries to my car and loaded them in for me). A third employee has a conversation with Allison about her princesses that she is playing with while a fourth employee works the register and rings everything up. Four people to help us check out - what a great store. The woman talking with Allison asks if she wants a balloon. Well, of course she does. She asks what her favorite color is. "Pink" Allison replies. Then she asks what her second favorite color is (apparently they don't have any pink balloons). Allison replies "Just pink." So I say, "what about purple" to which she replies "no, just pink." The lady(with a smile on her face) proceeds to the customer service desk and low and behold, she comes back with a pink balloon. Thank goodness!

2 comments:

Mary@notbefore7 said...

Wow - that is great! Sounds like E when he takes all 3 to Giant. The ladies working there are so overly impressed with a MAN who is grocery shopping with THREE little ones. They adore him and the girls and are so helpful.

That is one GREAT store you have! Shop there often!

LJNDawson said...

Wow, this is adorable. If you want to get the word out about Publix, you can go to www.measuredup.com and leave a post there as well - it's a consumer website where customers post about their experiences in stores (good and bad).